Order info

Would you like to buy something in my shop? Nice! This is how it works:
  1. Go to 'Johnny's shop'.
  2. Click on the menu item 'Buy'.
  3. Select 'Online shop'.
  4. Select the product(s) you wish to order
  5. Click the 'Shopping Cart' button to add the item to your order.
  6. Select in the 'Order Summary' column the country you want the order to be shipped to.
  7. Fill in a 'Voucher code' if you have one
  8. Verify your order.
  9. Click the 'Check out' button.
  10. Enter your details. Tick the 'Deliver to Alternate Adress' box to have the order delivered to an alternative address.
  11. Read and accept the Terms & Conditions.
  12. Click the 'Continue' button.
  13. Verify your details, the delivery address, and your order.
  14. If everything is as you wish, click the 'Pay' button.
  15. Select your preferred payment method.
  16. Click the 'Pay' button.
  17. Enter the requested information and finalise payment.
  18. You will receive an automatic email confirming your order.

Delivery costs

Delivery costs NL
For orders up till €50,- I calculate a fixed amount of €1,95 for the delivery costs. Orders of more than €50,- are shipped free of charge.

Delivery costs EU
When you order 1 product that needs to be delivered in Europe (except for the Netherlands), €5,50 is calculated for the delivery costs. When you order 2 products, the delivery costs are €8,50. Orders of more than €100,- are shipped free of charge.

Delivery costs outside EU
When you order 1 product that needs to be delivered outside Europe, €17,50 is calculated for the delivery costs. When you order 2 or more products, the delivery costs are €25.

Delivery time

Orders placed and paid for before 15:00 (CET) are released for delivery by TNT post on the same day (working day), provided no exceptions are described on the website. I will send you an order confirmation as soon as the payment has been received. You'll get another email when my friends of the Johnny Joker Warehouse have sent out your order.

How long do you have to wait for your package to arrive?

  • Netherlands: 1 - 2 working days
  • Belgium: 3 - 4 working days
  • Rest of Europe: 1-2 weeks
  • Outside Europa: 1-2 weeks

Usually the postman delivers the goods in time. But sometimes he needs more time. Because he's tired. Or because he's in a traffic jam. I can't do anything about this. I'm sorry!

Some good advice if you're impatient like me
Payments via bank transfer (and direct debit for NL clients) take a few days. If you want your order processed immediately you'd better pay by Credit Card (or Ideal for NL clients).

Returns

At Johnny Joker, our motto is 'satisfied or your money back'.

Upon receipt, if you're not satisfied with your order, please contact us directly by mail (info@johnnyjoker.com).

Returns are accepted within two weeks of receipt and in original packaging. Upon receipt of your returned item you will be refunded the purchase price for the item.