GENERAL CONDITIONS

Contained herein are the general sales, delivery, and payment terms and conditions for the company Johnny Joker, established in Amsterdam and registered with the Amsterdam Chamber of Commerce as business number 60376910.

 

1. General

1.1 The following sales, delivery and payment terms apply to all deliveries and services.

1.2 By placing an order the customer agrees to the general terms & conditions listed below.

1.3 All rights, obligations, offers, orders, and agreements entered into under these Terms & Conditions are subject exclusively to Dutch law.

 

2. Pricing

All prices on the Johnny Joker website (johnnyjoker.com) are in euro and inclusive of VAT and costs for shipping within the Netherlands. For shipping to locations outside the Netherlands, Johnny Joker will add the required shipping costs to the invoice.

 

3. Orders and Payments

3.1 Directly after an order is placed the customer will receive an email confirmation including order details and the total cost.

3.2 The customer can make payment to Johnny Joker in several ways. All payment methods are available on this website in the ‘Payment’ section. If the customer orders via our website, payment can be made with a bank transfer to ABN Amro bank account number 476728479 in the name of Johnny Joker in Amsterdam.

3.3 Customer order payment must be completed within 7 workdays after the order date. During this time the ordered item is reserved for you. If at the end of this period Johnny Joker has not received full payment the item will be released for sale.

3.4 Order delivery takes place once payment is received.

3.5 Johnny Joker sends a confirmation email when the payment is received.

 

4. Delivery

4.1 The order will be made available for delivery by TNT within five (5) workdays after payment is received.

4.2 TNT generally delivers the following day to delivery addresses within the Netherlands.

4.3 A delivery confirmation email will be sent to you.

4.4 You will be contacted If for any reason the order will not be available for TNT delivery within five (5) workdays.

4.5 Johnny Joker products offered on the Johnny Joker website are delivered from existing stock. If an item is temporarily out of stock we will contact you as quickly as possible.

4.6 Johnny Joker is not responsible for TNT’s delayed delivery times or lost shipments.

 

5. Returns

5.1 Customers can return any item within fourteen (14) workdays after delivery to Johnny Joker for any reason whatsoever.

5.2 Notification of a return must be sent by email (info@johnnyjoker.com) prior to returning the item.

5.3 Upon receipt of returned items Johnny Joker will refund the payment (minus shipping costs) within ten (10) workdays.

5.4 If the customer has received the wrong order, Johnny Joker will be responsible for sending the correct order.

 

6. Questions / Complaints

In the event of questions or complaints related to a purchased item, Johnny Joker would like to be informed by email (info@johnnyjoker.com)

 

7. Privacy

All personal information will be used exclusively by Johnny Joker and will not be released to third-parties unless necessary for payment transactions and order delivery.

 

8. Liability

8.1 All products in the Johnny Joker range meet the strict requirements applicable to child and baby items. Johnny Joker cannot be held responsible for any damage, including physical, material, or immaterial, that arises as a result of incorrect or poor use of the products sold by Johnny Joker.

8.2 Though all information on the Johnny Joker website (www.johnnyjoker.com) is carefully gathered, it is nonetheless possible that certain information is not correct, incomplete, or not up-to-date. Johnny Joker is not liable for consequences arising from incorrect or incomplete information on its website.

8.3 Johnny Joker is not responsible for type, set, and print errors as a result of which involuntary incorrect sales prices are communicated. If this occurs the price will be corrected by Johnny Joker as quickly as possible.

8.4 Johnny Joker cannot be held responsible for product deviations due to photo or monitor quality.

 

9. Force Majeure

Without affecting any of its other rights, Johnny Joker reserves the right to choose whether to suspend the processing of your order and withdraw from the agreement without judicial intervention in the event of a force majeure by advising the client of this in writing. In this case Johnny Joker will not be held responsible for any type of damage or loss, whilst acting in the interest of fairness and good faith.

 

10. Copyright

All rights reserved. Nothing from this website may be copied, saved, or distributed in any form without prior written consent from Johnny Joker.

 

© 2014 Johnny Joker

All rights reserved

All users of this website agree they have read and are in agreement with Johnny Joker general terms & conditions.